Every day, Dr. Chet Myers, an independent optometrist in Lihue, Hawaii, goes above and beyond to drive customer retention, promote loyalty, deliver top-notch patient care, and spend time outdoors with his wife and twin 15-year-old sons.
Dr. Peter Falk and his partner, Dr. Michael Downs, with ReVision Eye Care, needed a better way to manage eye care software patient encounters and image management, improve office productivity, and enhance the patient-provider relationship.
COVID-19 is changing the way eye care professionals manage their practice and provide patient care. For Jeanette Lee, OD, owner of 20/20 Optometry of Silicon Valley in San Jose, CA, when NorCal Santa Clara County issued a shelter-in-place order in March 2020, her priority was to set a plan in motion so her practice would continue taking care of patients, first responders, and essential service workers.
During the pandemic coronavirus (COVID-19) healthcare crisis, many eye care practices have temporarily closed or reduced office hours and are only providing urgent and emergent procedures. To protect the health of employees and patients, practices are transitioning to using optometry telehealth (remote non-clinical) and telemedicine (remote clinical) services to connect with and provide remote care to patients.
Optometry and optical practices are embracing modern technology more than ever before, abandoning manual approaches that hinder revenue potential and the ability to provide top-tier patient care. Embracing technology is an essential step for improving your processes. However, maximizing technology is how you advance those processes.
Treating hundreds of patients each week is the norm for Dr. Greg Caldwell, who is one of four optometrists at a large eye care group practice in Pennsylvania. As their optometry practice continued to grow, paper charts and records caused daily inefficiencies for him, his staff, and colleagues.
When Dr. Lowell Lebovitz began looking for optometry EHR software for his practice, he chose an eye care EHR and practice management system that would support long-term goals of continued growth, profitability, efficiency, and stability. He needed an EHR system that would improve business efficiencies, so he could spend less time on paperwork and more time with patients.