12 Dec MaximEyes.com Optometric Software: The Ultimate Practice Growth Solution
Value Optical, a leader in the optical industry, has dedicated nearly 30 years to delivering exceptional optical services in the Caribbean community. Switching to MaximEyes.com’s optometric software in July 2023 has enhanced Value Optical’s practice management processes.
First Insight met with Kadar Dookie, Chief Revenue Officer at Value Optical, at Vision Expo West 2023. Kadar shares Value Optical’s onboarding and implementation experience and how MaximEyes.com aligns with its commitment to technological advancement and superior patient care.
How has MaximEyes.com impacted Value Optical’s operations and training processes?
Value Optical is a prominent optical chain based in Trinidad and Tobago, serving the Caribbean community since 1994. We’ve grown to become the largest optical provider in the region, with 16 strategically located stores—15 in Trinidad and 1 in Tobago.
The MaximEyes.com onboarding, implementation, and training process resulted in a seamless transition for our teams—it was incredibly smooth. We are grateful for First Insight’s attention to detail and for putting the customer first.
One standout feature of MaximEyes.com is the built-in Learning Center, which eliminates the need for physical presence. The MaximEyes.com videos, courses, guides, and how-tos have greatly benefited our staff. When we hire new staff, training them on the system is easy.
In addition, MaximEyes.com’s customer support team also consistently provides timely assistance through various communication platforms (email, online chat, and phone), ensuring we have help when needed.
Watch Value Optical Video: Featuring Kadar Dookie, Chief Revenue Officer
What three features within MaximEyes.com are most important to Value Optical?
EHR Component for Seamless Information Access: MaximEyes.com’s EHR allows us to access patient information effortlessly across all 16 locations, eliminating the need for paper records. Our staff now has the ability to securely log in from any location, ensuring efficient and timely service to our patients.
Paperless and Clinical Annotations: The EHR module allows us to save information digitally. Drawing clinical annotations directly on patient records enhances our ability to maintain detailed patient information without excessive paper, aligning with one of our eco-friendly initiatives.
Efficient Lab Order Processing: MaximEyes.com simplifies the direct transfer of lab orders from our optical practice to the labs at the end of a patient’s visit. This enables our labs to process the order as soon as the patient pays, ensuring more timely delivery of optical orders to our patients.
Get started now and schedule a quick phone call or request more information on the many advantages your practice will experience with MaximEyes.com.
About Value Optical: Value Optical is a prominent optical chain based in Trinidad and Tobago, serving the Caribbean community for 29 years. Established in 1994, Value Optical has grown to become the largest optical provider in the region, with 16 strategically located stores—15 in Trinidad and 1 in Tobago. Featured photo provided by Value Optical.