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Exceptional Service

Complete Customer Support for Better Practice Management

A Customer-Driven Approach That Helps You Focus

Treating hundreds of patients each week is the norm for your eye care practice. That’s why you took an important step to rid your staff of paperwork and payments by embracing EHR software. Sometimes you need technical support with your EHR and practice management systems. Which is why the First Insight team carefully builds your success path from the first time you log into MaximEyes EHR.

Rapid response time and long-term solutions are the foundations of our service model. We know you’re busy and that you value your patients. We’re here to offer quick, quality customer support so you can focus more of your time on patient care. Read the full customer support report.

Technical Support at Virtual Speed

We respond to all web chat service requests in less than 30 seconds to resolve your issues efficiently.

Well-Loved By Satisfied Customers

We love our customers and they love us—thousands of customers give us a 98% satisfaction rating.

After-Hours Software Updates

We handle software updates when your office is closed, so you have top-tier technology the next day.

24/7 Development and Engineering

We never stop working to provide better service—your feedback only makes our solution stronger.

99% of Support Requests Happen Virtually for Faster Service

Customer-Driven, with Positive Results to Prove It

“How would you rate the quality of service you received today?” Year after year, survey after survey, the results from thousands of customers are overwhelmingly positive. Our service is consistently rated “Good to Excellent” 98-99% of the time.

Our success is driven by your success. With outstanding customer support, EHR software, and practice management solutions, we help you improve your eye care practice and your bottom line.

July – September 2018 (1,343 Surveys)0%
April – June 2018 (1,443 Surveys)0%
January – March 2018 (1,641 Surveys)0%
October – December 2017 (1,638 Surveys)0%
July – September 2017 (1,708 Surveys)0%

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Ready to see the results for yourself?

Tailored solutions for your growing practice are just a form submission away. Request a demo today to learn how our EHR software solutions and practice management software can elevate your eye care practice.

ONC Certification

This Health IT module(s) is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services.

Drummond ONC Certification Seal