Treating hundreds of patients each week is the norm for your eye care practice. That’s why you took an important step to rid your staff of paperwork and payments by embracing optometry EHR and practice management software. Sometimes you need technical support with your EHR and practice management systems. Which is why the First Insight team carefully builds your success path from the first time you log into MaximEyes.
Rapid response time and long-term solutions are the foundations of our service model. We know you’re busy and that you value your patients. We’re here to offer quick, quality customer support so you can focus more of your time on patient care. Read the full customer support report.
We respond to all web chat service requests typically in less than 30 seconds to resolve your issues efficiently.
We love our customers and they love us—thousands of customers give us a 98% satisfaction rating.
We handle software updates when your office is closed, so you have top-tier technology the next day.
We never stop working to provide better service—your feedback only makes our solution stronger.
“How would you rate the quality of service you received today?” Year after year, survey after survey, the results from thousands of customers are overwhelmingly positive. Our service is consistently rated “Good to Excellent” 96–99% of the time.
Our success is driven by your success. With outstanding customer support, EHR software, and practice management solutions, we help you improve your eye care practice and your bottom line.