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A Customer-Driven Approach That Helps You Focus

Treating hundreds of patients weekly is the norm for your eye care practice. That’s why you took an important step to rid your staff of paperwork and payments by embracing optometry EHR and practice management software. Sometimes you need technical support with your EHR and practice management systems. This is why the First Insight team carefully builds your success path from the first time you log into MaximEyes.

Rapid response time and long-term solutions are the foundations of our service model. We know you’re busy and that you value your patients. We’re here to offer quick, quality customer support so you can focus more of your time on patient care. Read the full customer support report.

Technical Support at Virtual Speed

We respond to all web chat service requests typically in less than 30 seconds to resolve your issues efficiently.

Well-Loved By Satisfied Customers

We love our customers and they love us—thousands of customers give us a 98% satisfaction rating.

After-Hours Software Updates

We handle software updates when your office is closed, so you have top-tier technology the next day.

24/7 Development and Engineering

We never stop working to provide better service—your feedback only makes our solution stronger.

99% of Support Requests Happen Virtually for Faster Service

  • "I rate the training an absolute 10. I’m very impressed with how easy it was to customize my exam forms to be as disease specific as possible. I also was able to customize the assessment and plan section to make the data entry smooth and efficient."

    – Rafael S. Collazo, OD

  • “The First Insight support team diagnosed and fixed a recent problem quickly. ‘Wizardry in action’ is the best way I can sum up their exceptional service.”

    – Paul Hsieh, OD

  • “Great response time if we ever have any issues. I love the ease of remote support. The First Insight team is focused on getting it done.”

    – Joshua Cantrell, OD

  • "From sales, starting implementation, and going live, staff and support at First Insight was and continues to remain stellar."

    – Mona Hoover, CPC, CPPM

  • "It's been a good choice to go with MaximEyes.com. They have the best customer service of any EHR I have worked with, and that is key for success with any EHR."

    – Hannah Yecheskel, OD

  • "The customer support team has always been one of my favorite vendor teams to work with. They are prompt, attentive, intuitive, and find solutions."

    – December Johnson, Practice Administrator

Customer-Driven, With Positive Results to Prove It

“How would you rate the quality of service you received today?” Year after year, survey after survey, the results from thousands of customers are overwhelmingly positive. Our service is consistently rated “Good to Excellent” 96–99% of the time.

Our success is driven by your success. With outstanding customer support, EHR software, and practice management solutions, we help you improve your eye care practice and your bottom line.

JULY – SEPTEMBER 2024 (1,112 SURVEYS)0%
APRIL 2024 - JUNE 2024 (1,096 Surveys)0%
JANUARY–MARCH 2024 (1,063 SURVEYS)0%
OCTOBER – DECEMBER 2023 (909 SURVEYS)0%
JULY – SEPTEMBER 2023 (944 SURVEYS)0%

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Ready to see the results for yourself?

Customizable EHR and practice management solutions for your growing practice are just a form submission away. Request a demo or more information today to learn how our eye care software solutions can elevate your practice.

ONC Certification

MaximEyes.com is Cures Update certified for all of the currently required criteria. MaximEyes.com and MaximEyes EHR are 2015 Edition compliant and have been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. Read more.

Drummond ONC Health 2015 Edition