Patient portals have been around for years. However, during the COVID-19 pandemic, many eye care providers realize how important this technology is to move patient care forward in an ever-increasing digital healthcare and telehealth and telemedicine environment.
You’re an optometrist or ophthalmologist, but your patients are—simply put—people. They might be stay-at-home parents, managers, students, CEOs, retirees, or any other profession that has nothing to do with contacts and cataracts. Your patients don’t know what you know, and they don’t speak the eye care professional’s lingo.
A college student, a CEO, and a retiree walk into an office at the same time. This isn’t the intro to one of those “so X walks into a bar” jokes...it’s the reality you and your staff face every day. Communication with three diverse patients like this presents plenty of challenges. Thankfully, we have advanced technology like EHR patient portals to support your eye care patient communication efforts.