22 Oct 10 Compelling Advantages of Cloud-Based Eye Care EHR
Whether you’re new to eye care EHR, considering an upgrade, or just curious about what a cloud-based system can do for your practice, it’s always helpful to hear from your peers.
We’ve assembled highlights from a handful of our customers’ success stories to give you insight into how MaximEyes.com helps eye care professionals manage and grow their practice.
1. Starting your practice from scratch with less stress.
Choosing the right optometry software for your practice is a big decision—one that impacts patient care, staff productivity, and financial success.
Davis Capaccioli, OD, faced this challenge when he started Peak Eyecare in Durango, Colorado. He found the answer in MaximEyes.com’s all-in-one cloud-based EHR and practice management system. Since adopting MaximEyes.com in 2021, Peak Eyecare has been able to focus on seeing hundreds of patients every month with ease.
“Once we schedule a patient, they receive a reminder text three days and one day before their appointment, asking them to confirm their appointment,” explains Dr. Capaccioli. “The note will transfer to their MaximEyes.com patient record and our scheduler if they confirm their appointment. This saves my staff time as they do not have to call the patients who have already been confirmed.”
“We also use the online schedule feature, which has been a HUGE asset to our practice,” Dr. Capaccioli continues. “For instance, I will look at the Monday schedule on Friday evening and look for gaps. However, when Monday rolls around, sometimes those gaps are filled with patients who book online over the weekend or late at night. Having a full schedule makes a big difference in our bottom line.”
Starting a new practice? Learn more from Peak Eyecare’s story.
2. Anywhere secure cloud-based access to patient data.
For Peter Falk, OD, and his partner Michael Downs, OD, with ReVision Eye Care, accessing their EHR optometry system anywhere was a top priority. They didn’t want to spend thousands of dollars in IT services to install, maintain, or back up patient data.
Dr. Falk and Dr. Downs found their fit with MaximEyes.com—a secure cloud-based EHR and practice management system that allows them to safely work remotely anywhere, anytime.
“Moving to MaximEyes.com, we no longer need to install, maintain, or back up our patient data,” says Dr. Falk. “MaximEyes.com does it all on a secure cloud-based system. We can work remotely anywhere and anytime using the Google Chrome™ web browser. Our patient data is protected in the Microsoft® Azure cloud. Now we can focus on growth without breaking the bank.”
Need to access your EHR remotely from anywhere? Keep reading Dr. Falk’s story.
3. Manage multi-location integrations, workflows, and staff.
Kehoe Eye Care, a growing six-doctor, 35-staff, 3-location practice, sees more than 120 patients daily. To keep up with their growing demands, they rely on the MaximEyes.com cloud-based system.
“Moving to a powerful cloud-based system was a key upgrade factor, especially for staff working from home, doctors on call, and staffing at multiple locations,” says Nicholas Podpeskar, OD and partner at Kehoe Eye Care. “We need secure connectivity and reliable customer support at all times.”
“The system’s flexibility has also been invaluable to Kehoe Eye Care. Customizing coding and triggers for diagnosis and procedure codes save several minutes per exam/visit, which adds up dramatically by the end of the day,” explains Dr. Podpeskar.
“We can customize almost anything within MaximEyes.com to suit our needs. For example, we tailored our patient encounters to match our workflow and designed the schedule based on the doctor or weekday. It is important to have a seamless and consistent patient experience no matter which doctor the patient sees in our practice.”
Running multiple offices? See why Kehoe Eye Care has been a customer since 2005.
4. Effortless EHR data migration and conversion.
Moving your practice to a new EHR can be daunting, especially when converting patient data. For Chet Myers, OD, in Lihue, Hawaii, the move to MaximEyes.com was fairly seamless. In fact, he says it was the best data conversion experience he’s had.
“We tried converting our data to another EHR vendor (Compulink), and that vendor could not convert the data correctly,” says Dr. Myers. “Also, their system was too complicated for my staff, and the changes were met with a lot of resistance.”
“With MaximEyes.com, the implementation, workflow, and business process are more straightforward,” he continues. “We initially completed an implementation questionnaire and onboarding sheet to help us define our data migration needs.”
“Our MaximEyes.com trainer also helped us develop a clear roadmap of our patient workflows and processes to easily manage 80 routine and medical exams each week,” says Dr. Myers. “We were thrilled when the data conversion team migrated all our old patient data into MaximEyes.com.”
Thinking about switching your EHR? Read more about Dr. Myers’ EHR upgrade.
5. Customizing EHR workflows should be easy.
The smoother your practice runs, the less stress you and your staff will have to handle, allowing you to focus your energy and time on the areas that matter the most to you. Customizing the workflows in your EHR can be a game changer.
For Rebecca Verna, OD, founder of Modern Optometry, and her husband, Jason Haughey, ABOC/Practice Manager, switching from Compulink to MaximEyes.com cloud-based all-in-one optometry EHR and practice management system was a turning point—allowing them to customize exam screens for different examinations.
“Transitioning to MaximEyes.com was an excellent decision for our office: great price, support, training, and ongoing enhancements,” explains Dr. Verna.
“I have about 15 different exam screens set up, and they are tailored to precisely what I need—for example, glaucoma, macular degeneration, diabetic eye care, contact lenses, or an eye prescription check,” says Dr. Verna. “During short exams, I can pick exactly what I need, have what I want, and what I will use on the screen, making it easier for myself and my scribes,” she says. “And with fewer clicks throughout the software, we get things done quicker and have more time with patients.”
“In addition, MaximEyes.com allows me to set up the billing with the correct procedure and diagnosis codes for new or existing patients, depending on their needs.”
Why is EHR customization so critical? Keep reading to see how MaximEyes.com’s customizing abilities save Dr. Verna valuable time.
6. Creating a customer-first experience from the start.
Many factors impact the patient experience, including the paperwork required at check-in. Tory Moore, OD, founder of Dumas Vision Source, didn’t want his patients saddled with forms before an exam. To help deliver a “customer-first” experience, Dr. Moore turned to MaximEyes.com.
“I am not a fan of doctor forms, especially when you have to fill them out by hand,” says Dr. Moore. “Who wants to review ten pages of bad photocopied forms each time you go in somewhere? It’s the worst patient experience ever.”
“Our office uses MaximEyes.com’s patient intake forms,” explains Dr. Moore. “We customized them to only two pages and made them available in English and Spanish. Patients can add their data from home, so when the front desk staff prints out a form, it’s already prepopulated with patient information. This way, the patient doesn’t have to write much else except sign it to confirm that it’s correct. Patient intake forms are also quicker to get patients back to pre-testing.”
Want to simplify patient processes? Read what else Dumas Vision is doing to put their patients first.
7. Improving patient engagement with a patient portal.
Keeping patients engaged means better health outcomes and less work for your staff. The doctors and staff at WyoVision (a four-doctor/two-location practice) rely on MaximEyes.com’s patient portal to help you communicate with its patients.
“Patients love the freedom to access their medical history online from one location whenever they want. After the visit, our doctors upload treatment summaries to the patient portal. This strengthens the patient-provider relationship,” says WyoVision. “Complying with the FTC eyeglass and contact lens rules with a patient portal reduces paper and simplifies mandatory tracking.”
“Plus, our patients love that they can schedule their next appointment online. Once the appointment is booked, the data is transferred to the MaximEyes.com scheduling module.”
Looking to better connect with patients? Learn more about how WyoVision uses MaximEyes.com to engage its patients.
8. Focus on patients with fewer EHR clicks and transferring data to optical, scheduling and billing.
When Brad Bodkin, OD, was growing his practice, The Vision Center at Seaside Farms, he searched for optometry software capable of keeping pace. He wanted to be able to multitask with the fewest clicks possible so he and his staff could spend more time interacting with patients.
By upgrading to MaximEyes.com, he’s able to spend less time in front of a screen and more time creating exceptional experiences for his patients. MaximEyes.com offers valuable features such as copying forward the previous patient diagnosis, plans and procedures in just a few clicks—instantly transferring that data from one part of the system to another (optical, scheduling and billing).
“When I started using MaximEyes in 2009, it was the best optometry EHR and practice management system—and it still is,” says Dr. Bodkin. “Copying forward the previous patient diagnosis, plan, and procedures is a huge benefit of using MaximEyes.com. With just one click on the last page of the encounter form, I transfer data to other parts of the system—allowing staff to finish working with the patient, even if I still need to make notes in the EHR.”
Want to enhance office efficiencies? Read more of Dr. Bodkin’s story.
9. Efficient optical lab orders improve customer service.
Getting eyewear to your patients quickly is important to providing a positive customer experience. Kadar Dookie, Chief Revenue Officer at Value Optical (16-location optical chain), says using MaximEyes.com has helped them improve that process.
“MaximEyes.com simplifies the direct transfer of lab orders from our optical practice to the labs at the end of a patient’s visit,” says Kadar. “This enables our labs to process the order as soon as the patient pays, ensuring more timely delivery of optical orders to our patients.”
How does MaximEyes.com support a large optical practice? See Value Optical’s growth.
10. Maximizing your eyecare software ROI with training tools.
MaximEyes.com Integrated Learning Center
Implementing an EHR and practice management system is a big investment—training is essential to a positive ROI. When University Eye Associates, a 9-doctor, 3-location practice in North Carolina, transitioned to the new MaximEyes.com all-in-one optometry software, doctors and staff found the on-site training invaluable.
“I’m not sure how we would’ve transitioned to MaximEyes.com without the on-site support from Devin and Elizabeth (MaximEyes.com trainers),” says Practice Administrator December Johnson. “We onboarded at one of our busiest times, and our team hadn’t worked in the sandbox as much as we’d hoped. I was expecting major interruptions in our workflow at Go Live, and it went much smoother than expected!”
“Devin and Elizabeth were there for any questions and worked to resolve concerns right away,” explains December. “All our doctors and staff felt they had a direct resource when they had issues. They were much more at ease through the process than we predicted.”
Why consider on-site training? Read more from University Eye Associates.