02 Dec Increase Revenue with Automated Patient Payment Solutions
Finding effective solutions is vital when your practice is steadily growing, and additional staff is not an option to manage the increasing workload. One of the most powerful ways to reduce the burden on your team is by using advanced automated payment solutions that connect with your eye care software.
A J.P. Morgan “Trends in Healthcare Payments” report reveals that 75% of people want to pay medical bills online.
This blog outlines the advantages of adopting credit and debit card payment solutions with secure, convenient payments via text, email, or online. Your practice will experience improved collections and reduced past-due balances—driving profitability while saving time and staff resources.
Customer Case Study: Hermann and Henry Eyecare
Hermann and Henry Eyecare, located in Pickerington, Ohio, is known as the first optometry practice to serve the community since 1974. With such an excellent reputation, they always look for ways to improve and provide exceptional eye care.
Jay Henry, OD (MaximEyes customer since 2005), shares an example of how MaximEyes Payments saves his staff time, minimizes billing errors, and provides an exceptional patient experience.
Challenge
It’s Monday morning, and your front desk staff handles a line of patients. A patient checks out but forgets their wallet at home, another wants to call back later with payment, and a third is placing a contact lens order over the phone.
Meanwhile, your staff is trying to keep up, answering phone calls and handling insurance claims—all while manually entering payments. Between the payment delays and the extra steps involved, it’s easy to make a mistake, and reconciling everything at the end of the day could become extremely stressful.
Solution
An integrated payment solution like MaximEyes Payments can take much of that stress out of the process. With everything connected directly to our MaximEyes.com practice management software, payments go straight into the patient’s account, and no extra data entry is needed. This process saves several minutes per patient; in a busy practice, that’s easily over an hour each day.
For those patients who forgot their wallet or need to pay from home, we send a secure payment link to their phone or email, letting them settle their balance on their own time. This setup reduces payment delays and makes it much easier for your team to stay on top without spending extra time entering numbers or double-checking balances. This solution allows us to focus on what matters most: our patients.
Offer multiple payment options and flexibility
Patients appreciate (and want) the convenience and having access to flexible payment options—such as contactless, online, and mobile payments.
Meeting their expectations is easy with integrated payment solutions that allow patients to pay how they prefer, whether at checkout, online from home, or via a secure link by text or email.
This flexibility provides patient satisfaction and loyalty by simplifying the payment experience and minimizing the chances of missed payments.
Free up staff from time-intensive tasks and improve work culture
Manual payment processing requires significant time and attention to detail. By automating payments, your staff spends less time on repetitive tasks and more on patient experience.
- Payment entries are updated instantly in your eye care software.
- Staff can manage more transactions without feeling overwhelmed or overworked by reducing time-intensive tasks like account reconciliations.
- Freeing up staff time also helps improve your practice work culture, allowing your staff to enjoy working in a stress-free environment. They can grow and learn other processes in their free time.
“Our end-of-day financial numbers always match since we aren’t entering how much patients owe or what they paid. MaximEyes posts oldest to newest if we don’t collect full payment. By automating payment processing, we save an hour or more each day in repetitive tasks.” —Jay Henry, OD (Hermann and Henry Eyecare)
Reduce missed payments and increase your cash flow
Missed payments can disrupt your cash flow and affect the financial health of your practice. Integrated payment solutions help reduce missed payments by allowing you to send convenient reminders through text and email.
Patients receive a secure link to pay outstanding balances whenever they have the time, helping keep accounts up-to-date and improving cash flow consistency.
Prioritize payment security and compliance
Ensuring payment security is crucial for any practice. Using compliant, integrated payment processing solutions like MaximEyes Payments, which includes EMV chip technology for credit and debit card transactions, protects patient data. It helps your practice avoid costly security breaches.
Following best practices and meeting payment security standards provides peace of mind for both patients and staff. Learn more about EMV chip technology from our blog 8 EMV Payment Processing Security Questions & Answers.
Reduce stress and start improving your patient payment processing today
Every practice needs to have a tight grasp of its financial health. Make life easier for you and your staff. Give your patients the flexibility they want with credit card payment processing.
MaximEyes.com’s all-in-one EHR and practice management system includes built-in payment processing and many more patient engagement tools that help you get paid faster.
Schedule a brief phone call with a MaximEyes.com representative for a quick online demo or request more information. Spend more time on what matters most—your staff and patients.
Current MaximEyes.com Customers: Contact insidesales@first-insight.com for more information about adding MaximEyes Payments to your system.