Good Communication, Planning and Training are Critical
Loren Azevedo, OD, FAAO - Arcata, CA (33 workstations) |
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| We chose maximEyes because of First Insight’s ability to consistently provide a quality product and their commitment to delivering superior service, training and support. They worked with our office to set a plan in action that would allow us to convert our “virtually all paper records system” to an electronic system as smoothly as possible. Customer support is absolutely critical. I especially like that maximEyes trainers and technicians are reliable, accessible, friendly, and always there when we need them. |
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Reliable Support and Training Ties System Together
Jay Henry, OD, MS - Pickerington, OH (12 workstations) |
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| One of the most important yet underestimated parts of an EMR system resolves around training and reliable support. No matter whom I talk with at First Insight, they are well trained, polite, and easy to work with. Technicians can easily diagnosis and fix software issues quick and easy by connecting to my workstation. I can't imagine a better technical support service and I wouldn't want a software program without this type of ongoing support. As you search for the right EMR system, pay close attention to what the company delivers after the sale. |
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Practice Flourishes with Great Customer Care
Doris Fannin with Robert Fox, MD - Redding, CA (10 workstations) |
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| First Insight’s “one-on-one” support is always available by chat or phone call. Training for new employees always goes smoothly. And we’ve formed some great friendships with other maximEyes users with onsite visits at our practice or telephone conversations. Our practice has flourished with maximEyes. Switching from paper was smooth and educational for the entire staff. Not only do we work faster, charts are at our fingertips and all information is updated instantly. |
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Company's Worth is Directly Related to Reliable Technical Support
Stephen Glasser, OD - Washington, DC (8 workstations) |
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| I have always held maximEyes to be the “Mercedes” of eyecare software. I believe that a company’s worth is directly related to the reliability of their technical support. Their easy-going style and willingness to do whatever it takes to ensure that my system is functioning is both appreciated by me and my staff. |
