| Customer Support > MaximEyes® |
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| MaximEyes Customer Support Hours (Pacific Time) |
| Monday-Friday, 4 AM to 5 PM and Saturday, 6 AM to Noon |
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| Secure Online Technical Support |
Connect a support technician, with your permission, to your computer via the Internet. It’s like having a personal support representative sitting right next to you.
Rather than calling our toll-free phone number and trying to explain the problem, a live technician can show you what to do (by typing instructions in the Chat window), or he or she can do it for you (by using your mouse and keyboard remotely) while you watch and learn.
Login at http://customer.first-insight.com and access online support — available Monday-Friday, 4 AM to 5 PM and Saturday, 6 AM to Noon (Pacific Time). |
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| 24/7 Access to For Customers Website |
| Frequently Asked Questions: Search online at http://customer.first-insight.com anytime for answers to frequently asked questions and troubleshooting tips. |
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Training Resources, Newsletters, Lists, Webinars, CBTs and More: View hardware requirements, equipment integrations, optical lab partners, upgrade documents, training guides, computer-based trainings (CBTs), "First Thursday" Webinar presentations, newsletters, bulletins, billing and e-claims news, VSP catalog updates, and other important industry-related communications. |
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| User Forum: Discuss issues, questions, solutions and tips with other First Insight customers. |
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Renew Support and Shop Online: We've made it easy for you to renew your technical support online through our For Customers Shopping Site. You can also purchase the Frames Data Link, replacement Server and Workstation rebuild CDs, and sign-up for
E-Trainings. It's fast, incredibly easy, and you get what you need when you need it. |
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